Privacy Policy

1 Who We Are

Grok Media is an AI-powered media marketing agency headquartered in Aurangabad, Maharashtra, India. We provide digital marketing, political campaign management, AI voice automation (AIVoiceBot4U), data consultation, and related services.

Business Name: Grok Media
Website: www.grokmedia.in
Email: hello@grokmedia.in
Phone: +91 89566 62623
Address: Office No. 310, 3rd Floor, Bombay Heights Building, Near Renukamata Mandir, Kaman, Near Beed Bypass KFC, Aurangabad, Maharashtra – 431001, India

2 Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, business name when you contact us or fill our forms.
• Usage Data: IP address, browser type, pages visited, time spent on website, device information.
• Communication Data: Messages, emails, WhatsApp conversations you send to us.
• Campaign Data: Data provided by clients for running marketing campaigns including audience data, creatives, and targeting parameters.
• Payment Information: Billing name, address. We do NOT store full card/bank details — payments are processed via secure third-party gateways.
• Social Media Data: If you connect your social media accounts to our services, we may access publicly available profile information and page insights as authorized by you.

3 How We Use Your Information

We use collected information for:

• Providing and improving our services
• Responding to your inquiries and service requests
• Processing payments and managing client accounts
• Running marketing campaigns on behalf of clients
• Sending service updates, proposals, and marketing communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

4 Meta / Facebook Data Usage

When you connect your Facebook or Instagram account to Grok Media's services:

• We access your Pages, Ad Accounts, and Business Manager only with your explicit permission
• We use Meta APIs solely to create, manage, and report on ad campaigns on your behalf
• We do NOT sell, share, or transfer your Meta data to any third party
• We do NOT use your data to build profiles beyond campaign management
• Access is revocable at any time from your Facebook Settings → Apps and Websites
• We comply fully with Meta's Platform Terms and Developer Policies
• Data collected via Meta APIs is used only for providing the requested service and is deleted upon account termination

5 Data Sharing & Third Parties

We do NOT sell your personal data. We may share data with:

• Service Providers: Hosting (Railway), analytics tools, payment gateways — bound by confidentiality agreements
• Advertising Platforms: Meta, Google, when running your campaigns — only data you authorize
• Legal Requirements: If required by law, court order, or government authority
• Business Transfer: In case of merger or acquisition — you will be notified in advance

6 Cookies & Tracking

Our website uses cookies for:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand visitor behavior
• Marketing Cookies: Meta Pixel, Google Ads for campaign tracking

You can disable cookies in your browser settings. Disabling cookies may affect some website features.

7 Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission (HTTPS)
• Secure servers with access controls
• Regular security audits
• Employee confidentiality agreements
• Limited data access on need-to-know basis

Despite our efforts, no internet transmission is 100% secure. We cannot guarantee absolute security but commit to protecting your data to the best of our ability.

8 Data Retention

We retain your data only as long as necessary:

• Active Clients: Duration of service + 3 years for legal compliance
• Inquiry Data: 1 year from last contact
• Campaign Data: 2 years after campaign end
• Legal Records: As required by Indian law (typically 7 years)

You may request deletion of your data at any time by emailing hello@grokmedia.in

9 Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("Right to be Forgotten")
• Portability: Receive your data in a portable format
• Objection: Object to processing of your data for marketing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, email us at hello@grokmedia.in with subject "Data Rights Request".

10 Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us immediately at hello@grokmedia.in and we will delete it promptly.

11 Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the new policy on this page with an updated date
• Sending an email notification to active clients

Continued use of our services after changes constitutes acceptance of the updated policy.

12 Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP), 2023. Any disputes shall be subject to the jurisdiction of courts in Aurangabad, Maharashtra, India.